FAQ

Get Informed

ARE YOUR SERVICES COVERED BY MY INSURANCE?

Currently, we are accepting Bupa OSHC & Allianz OSHC/OVHC cover. GP consultations are covered by the insurance. We use Barratt & Smith for our pathology services and they only direct invoice Allianz. For any other services, you should contact your insurance providers for a more comprehensive understanding of what you are covered for.

CAN I GET A SAME-DAY APPOINTMENT? DO YOU OFFER WALK-IN CLINIC SERVICES?

We endeavour to provide appointments as soon as possbile and generally are able to provide same-day appointments. Please call us on (02) 4735 6262 to enquire about appointments or visit us on HotDoc to see our availabilities. We offer walk-in clinic services if there are availabilities on the day.

WHAT IF I DON'T HAVE MEDICARE OR INSURANCE?

Our practice charges a $60 fee for consultations on the weekdays and $80 for consultations on the weekends.

If you require additional services, please ask your doctor or reception about them. For any outpatient services such as radiology or pathology, you should contact the company as they have their own set fees.

HOW DO I PROVIDE FEEDBACK OR MAKE A COMPLAINT?

For any feedback or complains, you may email us at emuplainsdoctors@outlook.com, or come into the clinic to fill our form. If you need to speak to someone, we take your concerns seriously so please don't hesitate to contact us to speak to our manager in person.